Epic1_Sunset Clinic

Epic1_Sunset Clinic
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Storyboard Description

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Storyboard Text

  • Tina asks for the first or last name & date of birth details from patient(if he is an existing patient) and then she logins in to the portal and keys it in. She is able to retrieve the patient details.
  • Patient - I'm calling to schedule an appointment with Dr Dave on ** date. Can you help me ?
  • Tina talking to the patient over the phone...
  • ATTENTION
  • Tina checks for the doctors availability from their central repository & if its available, she will confirm with the patient and book the appointment.
  • Tina navigates to their central repository and checks Dr Dave's schedule & if its free, then she will go ahead and book the appointment & update the patient.
  • Tina needs to check if doctor is available on that particular date?
  • Tina needs to check if doctor is available on that particular date ?
  • ATTENTION
  • Tina checks with the patient for the alternative & schedules the appointment.
  • Tina checks with the patient with the alternative & schedules the appointment. If for some reason patient doesn't agree, then she leaves a note to the doctor and revert back to the patient after doctor's reply.
  • 1. Question- ..blah.
  • Tina to Patient - I see Dr Dave isn't available on that day ? Alternative is (blah blah)
  • Tina to Patient - I see doctor isn't available on that day. Do you want to go with alternative (blah blah) ?
  • If Dr Dave is not available on the ** date ? Need to check on alternative ?
  • If Dr Dave is not available on the ** date ? Need to check on alternative ?
  • ATTENTION
  • Logging in to Portal, Tina checks to see if Dr Dave is taking in new patients and his availability.
  • New Patient- I'm a new patient calling in to take an appointment to meet Dr. Dave...
  • If a new patient calls for an appointment
  • Tina schedules the appointment for the new patient & opens a new profile for the patient and informs the further procedure.
  • If Dr Dave is accepting new patients
  • Enable Quiz suggests a quick test to make sure the quiz is the way Helen wants and she knows what to expect.
  • Tina informs the patient with alternative or to call back in few days. She leaves a note to Dr Dave.
  • Answer 1
  • Answer 2
  • Tina to new Patient - he isn't accepting new patients now..
  • If Dr Dave is not accepting new patients
  • Let's give this a try…OK, looks good.
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