Everyone can speak Chinese

Everyone can speak Chinese
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Storyboard Description

Building Quality Culture

Storyboard Text

  • Hi Mostafa, How do you describe the progress of the Quality function in the last couple of years?
  • Hi Baher... 2014 was the year of "Foundation", where we developed a system for managing processes which have an impact on products' quality
  • Then 2015 must have been the year of "Implementation", Right?
  • Exactly... In 2015, we started running the developed system to ensure that our processes are under control & that we offer our patients high quality products
  • Does this mean that we are done? Is there anything further we can do?
  • On the contrary, 2016 is the year of "Improvement"... We can start assessing our performance, analyze our trends, challenge status quo & redesign our processes for more effeciency
  • Yes, Now you are talking... I have a question, is the same process of developing, implementing & improving a system only applicable to quality processes?
  • Absolutely not... Quality is a perspective which can be applied to any process or function regardless its scope
  • But what would we gain if we implemented the quality principles on other non quality processes?
  • We can reduce costs, increase profits, meet & exceed customers' & partners expectations
  • This sounds logical... I wonder why people think Quality is complicated... Some even say it is like "Chinese"
  • As long as we do not give ourselves a chance to understand it, Quality will always sound complicated.... Welcome to China Baher...
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