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"My client asked to see me run a behavioral health claim through our system, but we don't have that capability."
I will create a master spreadsheet with a list of generic test claims that we can use for every test!
"I would love to get my peers involved so that we can build a comprehensive solution to this client request."
Betty the Claims Implementation Specialist recognizes that there is a need for something new.
Betty wants to create a solution that can be used for all clients instead of a mock solution that will only work for one client at a time.
Betty knows that she cannot implement this solution by herself, so she gets together with her co-workers to create a comprehensive idea of what is needed.
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