Week_4 Coursera Storyboard
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Hello, this is Mchelle, how may I help you?
Michelle, needs to identify the client to be able to check the client's history.
Hi, this is AJ, I called last week about my claims rejecting. I don't know who I spoke to though. I am still having the issue.
I am sorry to hear that AJ, would you please provide me with the name of your practice and your TIN?
Need to be able to search by Practice Name, TIN, or another identifier.
Thank you, it is ABC Therapy, 987654321.
Great, I see you spoke to Mary last week and she explained .......
Michelle, is able to see the caller history and communicate the next steps for resolution.
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