Week_4 Coursera Storyboard

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  • Hello, this is Mchelle, how may I help you?
  • Michelle, needs to identify the client to be able to check the client's history.
  • Hi, this is AJ, I called last week about my claims rejecting. I don't know who I spoke to though. I am still having the issue.
  • I am sorry to hear that AJ, would you please provide me with the name of your practice and your TIN?
  • Need to be able to search by Practice Name, TIN, or another identifier.
  • Thank you, it is ABC Therapy, 987654321.
  • Great, I see you spoke to Mary last week and she explained .......
  • Michelle, is able to see the caller history and communicate the next steps for resolution.
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