ADT Revision

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  • How Might We Improve the Audit Process /System to Allow Auditors to Accurately Identify, Record and Report Issues According to Their True Severity Level?
  • USER FOCUSED QUESTION 
  • CUSTOMER RESPONSE
  • The Current MS Process /System forces a 1 to 1 relationship between Question and Issue when in reality there are often multiple questions related to a single  issue.  This results in potentially identifying multiple insignificant findings rather than a single significant one.
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  • PROBLEM
  • Redesign the System/ Process to enable FOCUSING on AUDIT TOPICS and not Individual, Pre-Determined QUESTIONS
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  • SOLUTION
  • The Auditor is able to adequately explore a topic without imposing artificial limitations, resulting in a more comprehensive  evaluation of issues and ultimately more accurately assessing and reporting potential issues.
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  • RESULT
  • Auditor - Improved Accuracy & Efficiency; Decreased Frustration/ Non Compliance Auditee - Better Audit Experience & More Accurate Audit Report Delivered
  • CUSTOMER RESPONSE Cont.
  • DATA USERS- Improved DATA Quality due to Increased Accuracy and Compliance.  Aggregation and Trending capability retained at 5 levels HEALTH AUTHORITIES- Increased Accuracy and Compliance = Descreased Risk of miscategorization. Increased Data Quality and Accuracy = Risk Mitigation via Data Analytics.
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