Telephone Skills

Telephone Skills
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Storyboard Description

LCOMM Tutorial

Storyboard Text

  • Scene 1
  • (2) Hello, may I speak to Ms Tan, please.
  • Phone rings
  • (1) Ms Tan's Office, Michael Lim
  • Scene 2
  • (1) This is Sarah Chan from Bees Company.
  • (2) Hello, may I speak to Ms Tan, please.
  • Phone rings
  • (1) My apologies, Ms Tan is currently unavailable. I have been asked to interrupt her if you call. May I know who is calling?
  • (1) Ms Tan's Office, Michael Lim
  • Scene 3
  • (2) I would like to reschedule my 3pm meeting with Ms Tan this Thursday to the following Friday at 3pm.
  • Phone rings Phone rings Phone rings
  • (1) Hello, may I speak to Ms Tan, please.
  • (2)My apologies, Ms Tan is currently unavailable. I have been asked to interrupt her if you call. May I know who is calling and how I may help you?
  • (1) How may I help you?
  • (2) Alright, in that case, my meeting shall be rescheduled on the following Thursday at 2pm.
  • Scene 4
  • Phone rings Phone rings
  • (1) I have been informed by Ms Tan that she will be on leave during the following Friday. All meetings are to be scheduled the day before.
  • Scene 5
  • Phone rings Phone rings Phone rings Phone rings Phone rings Phone rings Phone rings
  • Hello, may I speak to Ms Tan, please. (2) Yes.
  • (1) Noted, so I shall inform Ms Tan that Ms Chan has rescheduled the meeting to the following Thursday at 2pm?
  • Scene 6
  • Phone rings Phone rings Phone rings Phone rings
  • (2) Thank you.
  • (1) If that is all, thank you for calling. Have a pleasant day.
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