Supervisory Management Certificate Program Attendees

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  • Who are they?
  • Who are they?
  • [add a person]
  • Deb Schmidt, female, age 33, first time manager or supervisor at Forever21
  • [associated, illustrative image]
  • How does the problem you want to solve relate to them?
  • What are their problems/needs?
  • [name]____ wants to ______ but not ______ because _____.
  • What is their technical skill level or subject matter expertise?
  • What is their typical day like?
  • Will they need a point and click interface or will they be configuring and programming?
  • [name] knows [technology]____ and [subject matter _______
  • [associated, illustrative image]
  • What do they care about? How do they currently solve this problem?
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