Agile Meets Design Thinking

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  • Cathleen is nearing the end of her work day and starts to think about her commute back home.
  • Just then, Cathleen receives a Push Notification from Train Alert letting her know her normal route home is experiencing major delays and now expected to take 1hr 15 min to get home.
  • Cathleen opens the TrainAlert app and receives a recommendation to walk 3 blocks to a different local line that isn't experiencing any delays. The app knows she prefers taxis during crazy delays like this but informs her that the current fares ($75+) are way higher than her preferred threshold.
  • TrainAlert tells her to leave now to make the train and much to her delight the train pulls in as she arrives. TrainAlert sends another message to let her know her expected arrival home is now 35 min sooner.
  • After a while the train stops but there is no announcement. Cathleen opens Train Alert and finds out that it's normal to have a 1-2 min slowdown at this section and they should be moving shortly.
  • Cathleen gets home and starts making dinner. A long time later her roommate arrives and they talk. She finds out her roommate waiting 30 min on a platform for her regular train only to get stuck underground for another 25min... doubling her commute time! Cathleen was glad she used TrainAlert.
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