Expectancy Theory (Allie, Ryan, Eli)

Expectancy Theory (Allie, Ryan, Eli)
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  • What do you want?
  • What are today's specials?
  • I don't know. There's a menu for a reason.
  • ....
  • I'm still waiting on your order.
  • Nevermind. I don't want anything.
  • Hello! What can I get you today?
  • Hello! What are your specials?
  • -Customer is speechless due to snarky reply.-
  • We have homemade potato soup today.
  • Do you think it's any good?
  • -Customer leaves because the waitress is rude.-
  • I think it's excellent! Should I order you a bowl?
  • Yes please!
  • And THAT'S how you take an order!
  • Manager scolds waitress for poor job performance while waiter makes an order and good tip. Expectancy theory is the relationship between performance and outcome.
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