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Benefits - Project Deadalus

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  • Our People: “Make Change a Positive Experience” & “Train Our Colleagues To Be The Best They Can Be”. How: Changing the way we do things in RBI Claims through Business Process Improvement and a dedicated Change Management Framework. Provide an opportunity to provide a Knowledge Management System for RBI Claims.
  • RBI Strategy
  • Leverage Scale: “Improve Operational Process Efficiency” & “Identify and Reduce Customer Irritants”. How: By implementing Business Process Improvement will allow for greater efficiency in what and how we do things. By improving process and expediting the claims process to ensure a seamless transaction for the customer will assist in creating a more positive customer experience.
  • Limited visibility on current processes. A need to document operational processes as both process maps and procedures. A need to build and publish processes onto SharePoint. Commercial Motor Claims comprises of up to 50% of RBI Claims volumes. Refer to Project Brief for Scope Items.
  • Current State
  • Key Objectives: Process mapping of the identified items in scope. Procedural documentation of the identified items in scope. Technical and system improvements identified as ‘quick wins’.
  • Key Objectives
  • Key Benefits: Obtain visibility on current processes associated with Commercial Motor: Lodgements & Assessments. Identify processes improvement opportunities. Allow the publication of procedures onto SharePoint. Enable greater efficiencies and productivity through BPI.
  • Key Benefits
  • Improved Customer Experience. Reduction in Claims Handling Times. Mitigation and Reduction of Claims Leakage.
  • Additional Benefits
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