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This is Sally. Sally works in a retail store called Booties Ltd, a customer of Stockonnect. Sally has encountered a problem with her till which needs to be fixed.
Sally explains the problem to Dave, the Tech Champion who also works at the retail store. Dave assesses the till and decides that a new till is required.
Dave is a registered user on the Stockonnect app so he can raise a Tech Order so that a Technician from their tech services provider can bring the required till. Dave uses the ByBox Stockonnect app to raise a Tech Order for the required stock item indicating the reason and location at which it is required. Dave is not concerned about who will be carrying out the work and where the new till will be collected from.
This is Craig who is a registered Technician working for Techie Services. Techie Services is a Tech Services Provider company for Booties Ltd. Craig is also a registered user on the Stockonnect app so he can see all of the Tech Orders made by Booties Ltd, within his allocated region. Craig views the Tech Order on the Stockonnect app and after locating a nearby location at which the till is available in an inventory door, Craig creates a Tech Order Assignment for himself.
Craig needs to work within agreed service level agreements to ensure that that a prompt service is provided. Craig travels to the locker location that contains the required till and uses his smartphone to gain access to the Stockonnect locker and collect the till. Once the till is collected, Dave can see on the Stockonnect app that the till has been collected.
Craig travels to the location specified in the Tech Order and swaps the till, ensuring that the new till is working. Sally and Dave are very happy with the service. Craig marks the order as complete and takes the faulty part to a return door (Stockonnect locker).
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