airport luggage

airport luggage
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  • Hello Good afternoon, how may i help you?
  • Hello i have been waitng for my luggae to arrive for 1 hour now and it still hasn't appeard
  • I am very sorry about this. i will try my best to find your suitcase for you, I will need you to fill out a property irregularity Report Form, this will help us trace your suitcase. is it just one?
  • Thats okay aslong as my suitcase is found and yes it is just one case
  • Thank you for being understanding. I will need you to complete your contact details on top of the form, you will need to include your hotel name and address and details of your flight, once we have your details we can then enter it into the worldtracer which will highlight any matching suitcases that have been found.
  • How long will i have to wait? i dont have anything
  • Under these circumstances Virgin will pay £50 towards essentials items but you must keep all your receipts and claim online, you can also claim against your travel insurance.
  • thats very helpfull thank you so much.so what happens when my suitcase is found 
  • When we find your case we will send it to you via or 'rush bag' system and it will be delivered direct to you. unfortunately if it isn't tracked within 21 days we consider it to be irretrievably lost but if this does happen you can claim through your insurance.
  • I hope it doesn't come to that but I do really appreciate your help cant thank you enough for your patience
  • I'm glad to help and hope to find your suitcase soon , see you again
  • Me too, see you again
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