Agile Meets Design Thinking, Week 4 Assignment

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  • Diana the Dispatcher works at her local dispatch center and is ready to get the day started. She comes into work and sets up workstation.
  • Diana the Dispatcher receives her first incident call of the day and dispatches the nearest responder unit. Unfortunately the responder unit gets stuck in traffic and all other units are either busy or too far to be helpful.
  • Diana the Dispatcher immediately opens up RespondNow and is able to see on Google Maps where the responder unit is and what an alternate route would be. She begins to direct the responder unit on that route.
  • The responders are stressed out about traffic, but Diana is able to direct them to an alterate route, which gets them to the incident scene in time.
  • The responder unit is able to get to the incident scene in a timely manner and was able to help save a man who was unconscious and not breathing by giving him CPR.
  • Diana hears about how her redirecting the responder unit allowed them to save the man and is very happy to hear it.
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