CDP mismatch appointments and standard


More Options: Make a Folding Card

Storyboard Description

This storyboard does not have a description.

Storyboard Text

  • I need to create orders and I always use the Service Portal to do that.
  • There's no urgency for this connection so I'll leave the default selection of Standard for the appointment SLA.
  • I don't have an appointment ID to enter so I'll reserve an appointment now.
  • The available appointments window is only showing me appointments with an SLA of Standard. I'll select one of those.
  • John's job is to reserve stand alone appointments. These will be added to Orders after they are Acknowledged via the B2B.
  • I need to reserve an accelerated appointment for 222 State Street in Armidale.
  • This order is for 222 State St, Armidale. I have an appointment ID for that address so I'll assign it to the order.
  • Mary's job is to assign appointments to Orders. She opens the order in the Service Portal and enters the appointment ID corresponding to the address.
  • Service Portal
  • The order hasn't gone through. The error message says I need match the Standard appointment SLA requested with a standard SLA appointment ID.
  • When she submits the order, the SLA of the appointment ID is validated against the requested appointment SLA. They should match.
  • Service Portal
More Storyboards By shazza
Explore Our Articles and Examples

Teacher ResourcesTeacher Guides and Lesson Plans Ed Tech Blog
Business ResourcesAll Business ResourcesProduct DevelopmentNegotiationBusiness Frameworks
Film ResourcesFilm and Video Resources
Try Our Other Websites!

Photos For Class – Search for School-Safe, Creative Commons Photos! (It Even Cites for You!)
Quick Rubric – Easily Make and Share Great Looking Rubrics!