CDP reason codes


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Storyboard Text

  • Mr Johns is one of our VIP customers. I want to accelerate the connection time for his order to let him know how much we appreciate his business.
  • This order is for 222 State St, Armidale. I have an appointment ID for that address so I'll assign it to the order.
  • I'll use the Service Portal to create an order and see if I have appointment options for fast tracking it.
  • Scenario 1: There are no accelerated appointments available.
  • I'm looking at the appointments but I can't fast track the order.
  • Scenario 2: None of the accelerated appointments are good for Mr Johns.
  • John's job is to reserve stand alone appointments. These will be added to Orders after they are Acknowledged via the B2B.
  • I need to reserve an accelerated appointment for 222 State Street in Armidale.
  • Mary's job is to assign appointments to Orders submitted via the B2B. She amends the order through the B2B by entering the appointment ID corresponding to the address.
  • I've received a notification saying the appointment SLA requested and the appointment ID I entered must have matching SLAs.
  • Comptel checks and finds that the requested appointment SLA was Standard but the appointment ID entered is Accelerated. The order moves to In Progress - Pending.
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