Customer Journey Mapping
By shyamnair, Updated
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The website "oceantodoor" is an online start up, which provides home delivery of fish to landlocked areas from the nearest ocean cities.
Fresh fish are caught, cataloged on the website and are processed for the customer at their request. The vendor guarantees freshness and ensures that the product does not contain any chemicals and preservatives
The vendor then uses their partner parceling firm "air-to-air" to quickly deliver the freshly iced fish to the desired land-locked city, and guarantees delivery within twenty four hours.
"oceantodoor" ensures and guarantees the hygiene and care that they take in order to provide seafood lovers their favorite food.
"oceantodoor" focuses on low profit, and high customer satisfaction. This enables them to broaden their customer following, even to lower income sector of the society.
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