Airport 2

Airport 2
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  • Explaining customs declaration
  • Thank you, we will do our best to track your bag, just to let you know if you came from an international airport which is Taipei. You will have to declare your carried items when it went missing and the customs have the right to examine your possessions when it arrives in the UK.
  • Seriously, this is absurd. It's just a missing bag! I can't waste anymore time. All I want is the bag!
  • Sorry Sir. It's the regulation and policy that we have to follow. Its just part of the procedure to help us locate your missing bag as quick as possible. Again, we will do everything we can to find your bag.
  • Okay that's fine, I guess.
  • Explaining damaged baggage procedure
  • However, if your bag is somehow damaged in transit. You have to complete a PIR form and submit a claim against your airline.
  • Okay, let's just hope it doesn't get damaged.
  • Reassuring the passenger that she'll try her best to find the bag 
  • This PIR form which you filled in, will be sent to the World Tracer System. It will be matched with other found bags and if a match is found. It will be sent to the destination airport know as rush bag then following security and customs clearance. We will try our best ,sir.
  • Thanks for the information, it was helpful.
  • Informs that the bag will be delivered directly to the passenger 
  • Once your bag is found, we will deliver your bag directly to your home address that you have given us. 
  • Okay, good
  • Thanks the passenger for his time 
  • Thank you for letting us know about your bag. We will do our best to locate your bag.
  • Thank you, it was very helpful. Sorry for being impatient. I was just worried and anxious that my bag has gone missing. 
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