19.12.2017

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  • Good Morning All!!
  • Good morning Don!!
  • As an action plan of our previous meeting on Top 5 errors, now we should discuss on the action plan of errors that are related to the categories like “Mismatch - Title Vs Related Attribute” and “Missing Value in the Title’
  • So what is yourobservation Don??
  • The incorrect title generation maybe owing to 2 reasons, 1. Incorrect Value populated in the individual attribute during submission 2. Manual misses while processing the titles. Both of these contribute to making the title description irrelevant and leads to poor customer experience
  • Ok, Is there any solution?
  • Yes! ATS (Auto Title Service) helps us to concatenate titles automatically!!
  • Then what is the issue?
  • ATS is an on-going project wherein it has been on-boarded for certain Gl’s. The other Gl's are being scoped in various waves. ATS refers to Automated Title Service – This will concatenate the various individual required attributes to form the title at a PTD level. The associates will then have to review the title at a high-level (to capture system misses).
  • Ok! That’s interesting, so what is our next step?
  • As of now the only action plan is to be attentive!
  • Hmm! Ok
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