Help Desk Operation Plan Conclusion

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  • Summary The goals outlined in the plan aim to improve help desk operations, as well as employee and customer satisfaction in the next 12 months, with emphasis on: •Increasing employee satisfaction •Improving response time •Increasing customer satisfaction •Decrease incident resolution time •Decrease number of reopened incidents •Decrease cost-efficiency of help desk operations
  • We'd like to thank the dedication and hard work of our Help Desk employees as we plan to move forward, since without them none of this would be possible! Contact Us: Email: infotechsupport@support.ca Phone: 409-782-2938 Fax: 409-782-2978
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