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Summary The goals outlined in the plan aim to improve help desk operations, as well as employee and customer satisfaction in the next 12 months, with emphasis on: •Increasing employee satisfaction •Improving response time •Increasing customer satisfaction •Decrease incident resolution time •Decrease number of reopened incidents •Decrease cost-efficiency of help desk operations
We'd like to thank the dedication and hard work of our Help Desk employees as we plan to move forward, since without them none of this would be possible! Contact Us: Email: firstname.lastname@example.org Phone: 409-782-2938 Fax: 409-782-2978
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