The 4 Phases of Customer Service

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Storyboard Description

In this scenario, the customer is at her towns bakery. She has asked for a cup of coffee and a plate of cookies. These are the 4 phases of customer service.

Storyboard Text

  • Greeting
  • Hello ma'am. I hope your evening is going well. Can i take your order?
  • Hi and yes thank you! May i have a plate of cookies and a coffee with that.
  • Pre-Service
  • Yes of course. I'll be back with your order in about 5 minutes.
  • Sounds good. Take as much time as you want.
  • Service
  • Here's your coffee and cookies. It will be $4.75
  • Thank you. Here you go.
  • Post-Service
  • Have a wonderful rest of the day!
  • Thank you! You too.
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