Client User Account Creation

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Storyboard Description

storyboard to describe concerns with the account creation process from perspective of External Clients

Storyboard Text

  • The First Problem
  • I need to create an account to access Great Lakes online products. I hope it's not a difficult process...
  • The Second Problem
  • Why am I required to to manage a third party 2-factor credential?
  • Process Intro
  • Oh, this is different than what I expected! Looks like all the information to create an account can be provided online.
  • Accessing online products requires creating a user profile.
  • Magic Solution
  • Awesome! One stop account creation process.
  • 2-factor is a security practice to reduce the risk of data breaches, which Great Lakes supports.
  • And Then
  • Yeah! My account has been activated and I'm free to log in.
  • Obtain needed profile elements to create user profile. These include demographics, specific products to access, and 2 factor requirements.
  • User Benefit
  • Wow! This process was easy.
  • Only require user to go through creation process once; Great Lakes performs user authentication and account activation behind the scenes.
  • Create a User ID
  • Email notification of approval or denial. If approved, temporary password provided in notice. If denied, refer user to their administrator or contact Great Lakes.
  • The customer is happy because they benefit from a simple sign on process.
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