CSE BAD SERVICE

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Storyboard Text

  • hi i made a reservation for a pair of nike roshe run uk38, and i collect it now?
  • welcome to XX, We did not receive any notice on any reservations.
  • I called just 2 hours ago and you confirmed my reservation!
  • I'm so sorry, I must have forgotten about it
  • !@#$%^&*
  • That was our last piece and I just sold it to another customer.
  • Customer who made reservations for product come in for collection
  • Service provider discovers that she had forgotten to make the reservation
  • I apologize for messing up your reservations. We will mail your desired product to your address in 3 days and on top of that, a 50% discount will be included. Would that be okay?
  • And instead has sold it to another customer
  • Yes, I hope I don't encounter this problem again
  • I apologise once again, miss.
  • Service provider explains the situation to the manager
  • Service recovery
  • Customer is satisfied
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