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The complaint letter must includes: a claim form, where you should fill out all details about your flight,your personal details and provide description of all ítems within the bag/ type,purchase price, date and receipt, estimated cost of replacement/, copies of all documents: PIR form, flight ticket/booking ref, buggage tag, purchase recepts.
Now as we`ve filled out your PIR, I`ll enter its information into the Worldtracer system.
It`s cold and you`ve broken down my happy holiday.
Ok. So I know that is not your fault, but I just want get out of here. Just do it quickly please. What else I should know?
Of course Madam, we need just a couple of minutes more. Worldtracer matches any found bags, and the bag will be delivered directly to your address. You can login to our bag tracing page to check online. You`ll need the 10- carácter ref. number I`ll give you now.
Here you have your ID card, boarding card, baggage tag, copy of the PIR form and you can see here your 10- char. ref.number.
Do you have any question, Madam?
Yes, I have my jacket in the bag. It`s so cold. How am I supposed to go home with this clothes?
Don`t worry, right now I`ll call a taxi for you, on acount of our company. We will contact you immediately when he have any information about your luggage. I apologize for the inconvenience caused. Please don`t hesitate to contact us for further information.
Your taxi number 26 is waiting for you outside. Thank you for you time. We`ll do all we can to bring back your bag, as soon as posible! We know how important are your possessions to you!
Thanks, I hope you will resolve it! Buy
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