The 4 Phases of Customer Service
In this scenario, the customer is at her favorite coffee shop. She has requested for a cup of coffee.
You can see the 4 phases of customer service:
(Greeting, Pre-Service, Service, Post-Service)
"Hello Maam, Can I take your order?"
"Hello, I would like to order a large coffee"
" Give me 2 minutes. Thanks for your patience."
"No problem sir! Take your time."
"Thank you! Here is my credit card. "
"Here you go, I hope you enjoy! It is $2"
"Have a nice day!"
"Thank you! See you tomorrow!"
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