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I want to see the manager of this department! I’m not satisfied with this jacket. I bought a jacket here last week, and I bought a medium. When I tried it on at home, it was way too small. I want a jacket that fits or my money back!
I understand ma'am, I thank you for bringing this too my attention. As long as you have your receipt and the clothing is in a acceptable condition we will take the jacket back and give you a full refund.
So I understand that your problem is that your clothing does not fit and you'd like a refund, upon review of company policy you will have to have the clothing in good condition and have the receipt, do you have your receipt?
Why yes I do, I have my receipt with me and the jacket is in mint condition.
Well great, Its another policy that a manager must accept and approve of every refund, let me go get him really quickly.
Why yes I do, I have my receipt with me and the jacket is in mint condition.
I understand that you have your receipt with you, if you wish I will give you a full refund, is that what you want?
No. I want a jacket that fits me.
Since there was a mistake on our part, you'll get a 5% discount on your next purchase.
Oh. Thank you so much.
Alright there you go, I hope that helped, enjoy your day and come back to visit and shop anytime.
Thank you very much and I intend to.

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