The Case of the Not Listed SKU

SKU not listed
SAP
Hmm. I can't create the or-der in SAP from the spreadsheet the customer sent: I get this error. Let me ask Agi in CE.
I get an error code for this SKU. It came from client X. Could you double check whether it's a typo?
Ok, I'll create a case. Could you pick it up with the Account Manager?
Hi Agi
Sure, 1 sec
Hi Naveen
No, it's correct, but new and hasn't been set-up yet.
Yeah sure, assign it to me and I'll pick up with Paul.
Raises a workflow case in SalesForceincludes the type: Data Issue/Amendment includes the customer and SKU detailsAssigns to Agi
Ok, I see Naveen included all the details. Great! That will make it a lot easier to get the data set-up completed.
Receives the details through SalesForce and reaches out from the case to Paul
Ah, I see Client A ordered the new JW already. I didn't even have time yet to submit the data request form. Let me do that right now and confirm this order is OK.
That's quick!
While following up on his Pending cases he sees the communications between Agi and Paul.When Data set up is completed he finishes the order.

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