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Screen version - The Case of the Out of Stock Order
Storyboard Text
- Ok, time to send my monthly order to Diageo
- @Customer X
- Order
- Product
- Baileys 645378 100JW D. Black 689123 200Ciroc 678912 50Don Julio 665432 30Tanqueray 699721 200
- SKU
- PO# 812340001
- #
- Enters the order in SAP from the customers email
- Oh Fudge! The Almond milk Baileys is out of stock.
- Good thing we have detailed market specific documentation to decide what to do.
- Decision A:Reason-code OOS line based on daily OOS report
- Decision B:Put a manual block on the order to refer to CE team
- She agrees the delayed delivery date and gets the payment date in 1 go!
- Decision B:Put a manual block on the order to refer to CE team
- The order is for a top customer, so I'll use a special manual block for Agi to pick it up from the SAP report.
- Checks the SAP report on special manual block codePicks up order
- Oh, I see I need to talk to Paul that the Baileys is out of stock.
- Hi Paul, how are you doing? ...
- Amends order accordingly and releases from block
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