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Storyboard Text
- Skluzavka: 1
- I lost signal again… but wait, Nirvana just suggested a service that solves this?
- No Service
- Pain Points
- Scenario
- Frequent connection loss during commuting Doesn’t know solutions exist for this issue
- Rosemary loses signal underground; phone pings: “Try Nirvana’s Underground Boost!”
- Gain Points
- Timely, personalized notification highlights a relevant add-on
- Skluzavka: 2
- Finally, an explanation I can understand. Even a short video helped.
- An AI system that assist me through which plan to purchase? That sounds amazing! I will have to try it out
- Pain Points
- Scenario
- Confused by technical plans or vague features in the past Overwhelmed by too many add-on options
- App opens to a clean breakdown of the new service with a video guide. “Only $2/month Unlimited underground connectivity.
- Gain Points
- Visual explanation, short video, and student-friendly tone builds clarity
- Skluzavka: 3
- 📱 Rosemary prompts the AI a questionwhich replies instantly with no delay
- Can I cancel this anytime?” The AI chatbot replies instantly"
- “Yes, this is cancel-anytime. Here’s what coverage looks like.”
- Pain Points
- Scenario
- Fear of getting locked in or missing cancellation fine print Doesn’t want to call customer service
- Gain Points
- AI chatbot provides instant, reliable answers within the app
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