Positive Customer Service
Storyboard Text
- Hi Charlie! How's it going today?
- I'm okay. I'm going in the store to see if they can fix my phone.
- Hello Sir, and welcome to Crates. My name is Lisa. How may I help you today?
- Well, I bought this phone here last week, but not it's not working. I am hoping you all can fix it.
- Oh sir, I do apologize for that. I know how a nonworking phone can be a problem.
- Can you all repair it here in the store? I really need my phone.
- Well, we don't do repairs in this store, but I can definitely help you with getting replacement.
- Really? Oh that is just what I needed to hear!
- Mr. Green, I just called the manufacturer and they will be shipping you a new phone here tomorrow!
- Thank you very much Lisa! I really appreciate all of your help. I will be in tomorrow to get my phone.
- It has been my pleasure to assist you today. Is there anything else I may help you with?
- No, thank you very much for all of your help. I will see you tomorrow.
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