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Healthcare Setting
Texte du Storyboard
- Glisser: 1
- Mr Rodriguez? How are you today?
- That's me, Im good
- Ill take you back now
- How are you?
- Soft Skills: Communication SkillsCourtesy and RespectEmpathy and Rapport building Professionalism.
- Glisser: 2
- Yeah, just a little nervous about todays results
- Im doing well, thank you
- You seem a little quiet today. Everything okay?
- Soft Skills: Emotional AwarenessEmpathyActive listeningSupportive communication
- Glisser: 3
- Ive just never dealt with anything like this. It kind of overwhelming
- That's completely understandable , A new diagnosis can bring a lot of emotions.
- Ms Ramirez will be in shortly to go over your lab results
- Soft Skills: Empathy and Validation Emotional IntelligenceReassurance Clarity and Communication
- Glisser: 4
- Im okay how about yourself?
- Yes Ms, Ramirez that's what I came in for today
- Good Afternoon, Mr Rodriguez, How are you doing today?
- Im alright thank you, So I heard you came in for your results? Let see what we have here
- Soft Skills: Professional Courtesy and Respect Rapport buildingEmotional SensitivityTransitioning with clear intent
- Glisser: 5
- oh no, I don't really know much about this.
- So what does that mean?
- Okay Mr. Rodriguez it seems your sugar levels are elevated
- It means you have type 2 diabetes, But don't worry this is manageable Nurse Taylor and I will help you understand everything
- Soft Skills: Clarity and CommunicationCompassion and Reassurance Empathy and support Team based approach
- Glisser: 6
- Oh okay I understand a little bit now. But why does my body stop using insulin properly?
- Great Question, It usually because the cells become resistant to insulin so it can't do its job as well. That's why we focus on lifestyle changes to improve how your body uses the insulin
- Think of insulin like a key, it helps sugar enter your cells when your body doesn't use it well sugar builds up in your blood
- Soft Skills:Clear patient communication Active listening and Responsiveness Empathy and Encouragement Educational supportCollaboration
- Glisser: 7
- So will I need to start the insulin shots now?
- You just have to be careful on what you eat. Just things that won't bring your sugar to high
- Not immediately we'll start with lifestyle changes and monitor things closely
- Soft Skills: Clear CommunicationReassurancePatient Education Supportive tone Active listening
- Glisser: 8
- I'm not sure how I'll manage the diet part, I've eaten the same way my whole life
- I understand we can start with the small changes and I can connect you with a dietitian
- Soft Skills: Empathy and validationEmotional intelligence Problem Solving and Resourcefulness Motivational Support
- Glisser: 9
- Thank you, you both really helped me feel better about this.
- I thought I'd leave confused but now I feel more in control
- That's great to hear, we are here for you every step of the way
- Soft Skills: Empathy and Emotional support Patient empowerment Compassionate Communication Positive Closure and Follow Through
- Glisser: 10
- Here's your follow up scheduled and my card if you have any questions. You are not alone in this Mr Rodriguez
- Thanks again I really appreciate everything
- Soft Skills: Follow Through and Reliability Compassion and Emotional Support Clear Communication Patient Advocacy and Accessibility
- Glisser: 0
- That's okay, we are here with you every step of the way.
- Yes Mr Rodriguez we are here for you every step of the way
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