Conflict Exercise
Texte du Storyboard
- Glisser: 1
- I appreciate everyone being here today. Let’s discuss our current projects and timeline
- Sam stands at the front of the room, addressing the team. The employee appears tense, fidgeting in their seat.
- Glisser: 2
- What do we think-
- What's the point in discussing! Everything is a mess!
- The employee suddenly raises their hand, interrupting Sam.
- Glisser: 3
- There's some tension here. I’ll speak to them privately after this meeting.
- Other team members exchange concerned glances, and the atmosphere becomes uncomfortable.
- Glisser: 4
- Hey, I noticed you seemed upset in the meeting. Is everything okay? Would you like to talk privately?
- I would appreciate that.
- Sam finds the employee at his desk later.
- Glisser: 5
- I’ve been dealing with a lot at home. It’s affecting my mood and work. I don't know what to do.
- They meet in Sam's office, where the employee opens up about their personal problems that they have been facing at home. Sam listens attentively, nodding in understanding.
- Glisser: 6
- ... Am I understanding correctly?
- Yes...
- Sam paraphrases what he thinks the employee has expressed. The employee appears more relaxed after sharing his feelings.
- Glisser: 7
- I’m here to support you. We can adjust your workload temporarily, if that helps
- Thank you, Sam. I appreciate your understanding. I think that could really help.
- Sam outlines possible support strategies. The employee looks relieved and grateful.
- Glisser: 8
- Let’s practice active listening to better support each other.
- I’m glad I took the initiative. The atmosphere feels much better.
- The team participate in a workshop on communication and empathy. They learned empathic listening skills and how to respond. The team laughed and engaged positively.
- Glisser: 9
- How are you feeling about work now?
- Much better! I really appreciate the support and flexibility.
- Sam checks in with the employee in a follow-up meeting. The employee smiles, feeling reassured.
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