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Deming's Point 10: Eliminate Exhortations
Deming argues that slogans and speeches don’t improve quality because most problems come from broken systems, not from workers, and it’s management’s job to fix those systems so employees can succeed.
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The Speech
Efficiency #1Zero Mistakes #2Safety #3
Zero Mistakes
Why weren't you working hard?
The printer kept jamming, so I was waiting on my paperwork
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The Reality
Efficiency #1Zero Mistakes #2Safety #3
Zero Mistakes
Exactly!!! It's not about working harder, but about fixing the process!
No matter how fast I work, I still have to wait on the printer!
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The Shift
Efficiency #1Zero Mistakes #2Safety #3
Zero Mistakes
Now THAT'S quality improvement!!!
You know you're right. The real issue isn't effort. It's the system. Let's get a new printer.
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Closing Message
Deming's Point 10: Eliminate ExhortationsDon't just tell your workers to "try harder". Fix the system, and quality will follow.
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Cited Sources
- OpenAI. (2025). ChatGPT [Large language model]. https://chat.openai.com/- StoryboardThat. (2025). Untitled storyboard [Online storyboard].StoryboardThat.https://www.storyboardthat.com/storyboards/21b0656676/untitled-storyboard/- Deming, W. Edwards. Out of the Crisis. MIT Press, 1986

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