Active Listening in the Workplace
Texte du Storyboard
- CREATE
- Good morning, Before we start today's course, at the end of our lesson, I want you to summarize what you have learnt about active listening. Okay?
- Good morning, Facilitator. Will do!
- EVALUATE
- Alright agent, can you tell me why is active listening necessary in the work you do?
- It's necessary because it's the way to show our customers that what they say it's important.
- ANALYZE
- If while I'm speaking, I can see their mouths closed, and if they also respond accurately to what I'm saying instead of giving their opinion.
- How can you tell if someone is actively listening to you in person? Can anyone explain it briefly.
- Restructing element into something like a specific structure or schema. For example, Organize, plan produce and, prepare.
- APPLY
- Think about how you can actively listen to your customers when you can't see each other faces.
- Take a decision based on a set of objectives and value systems. Such as, judge, justify, criticize, compare and, review.
- UNDERSTAND
- Can you tell me how you can show your customer that you are actively listening to them?
- Draw connections among ideas. For example Differentiate, Organize, Relate, Compare, Contrast, Distinguish, Examine.
- REMEMBER
- Do you recall what I asked you to do by the end of the lesson?
- Use infromation in new situations. For example Execute, Implement, Solve, Use, Demonstrate, Interpret, Operate, Schedule.
- Understand what the facts mean.#160;Students are able to detect the tenses used.
- I believe that if I paraphrase, ask follow up questions, offer verbal cues, and pause before replying; it will show that I am indeed listening.
- Student are able to remember and memorize the tenses.
- I sure do! You asked me to give you a summary of what I understood from active listening.
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