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Storyboard Szöveg
- Let us sort this conflict inn the consultation room. Please follow me. Right this way.
- John, you were very irresponsible in giving your patient the wrong dosage. This could have severely impacted her life and led to detrimental complications. I was also unhappy that you left all the patients in line unattended. You could have called in another pharmacist to attend to the patients.
- I am glad to hear that you have acknowledged your mistake. I was lucky that my son looked at my condition and medication, which prompted me to go and get a blood test. I understand my child, my son is a health-care professional himself. I am sure he has made mistakes too. It was my newly yellowed eyes that actually concerned me. Hopefully it goes away soon. Keep doing what you do with more caution. We need all the healthcare-professionals we can get.
- Madam, I know you had a serious matter to discuss. However, barging in and causing a big commotion affected. the other patients waiting in line as they were all waiting to be assisted .
- Now please explain your perspectives to each other and tell each other how you feel in a civilised manner.
- Madam, I am deeply sorry. I am so regretful of my mistake, which compromised your health. I am a let down to my profession. All I can do is ask for your forgiveness going forward. This situation has put into focus, what I need to work on in terms of dispensing and my approach to patient care. I am a newly practicing pharmacist, and I am still becoming familiar with the procedures, but my actions were inexcusable. Hence, I ask for your forgiveness.
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