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Four R's of Conflict Management
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The Four Rs of Conflict Management: What are the steps you can take to resolve conflict?
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Skaidrė: 1
RECOGNIZE
Tina, why have you been acting weird with me lately
It's because you got the lead role. I should have! I'm a better singer than you.
Gina recognized some signs of potential conflict. She decides to ask Tina about her recent behaviors.
Skaidrė: 2
RESPOND WITH RESPECT
You are a better singer. Maybe they wanted something else too?
Whatever. I don't care, I'm going to quit anyway.
Gina decides to complement Tina to try to make her feel better because acting is very important to her.
Skaidrė: 3
RESOLVE
I don't think you should quit. You're really good. I know the lead is gone, but there's a lot of other parts. I could help you go over the lines.
Maybe you're right. I'm just disappointed. I'll take all the help I can get.
Okay! Stay after school tomorrow with me.
Gina listened to understand and saw that Tina was more upset about not getting the part then mad at her.
Skaidrė: 4
REFLECT
Maybe I'll help her get the next lead...
See you tomorrow!
I'll be there.
Gina decides to help Tina even more, because she recognizes that acting is important to both of them.
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