Screen version - The Case of the Out of Stock Order

Ok, time to send my monthly order to Diageo
@Customer X
Order
Product
Baileys 645378 100JW D. Black 689123 200Ciroc 678912 50Don Julio 665432 30Tanqueray 699721 200
SKU
PO# 812340001
#
Enters the order in SAP from the customers email
Oh Fudge! The Almond milk Baileys is out of stock.
Good thing we have detailed market specific documentation to decide what to do.
Decision A:Reason-code OOS line based on daily OOS report
Decision B:Put a manual block on the order to refer to CE team
She agrees the delayed delivery date and gets the payment date in 1 go!
Decision B:Put a manual block on the order to refer to CE team
The order is for a top customer, so I'll use a special manual block for Agi to pick it up from the SAP report.
Checks the SAP report on special manual block codePicks up order
Oh, I see I need to talk to Paul that the Baileys is out of stock.
Hi Paul, how are you doing? ...
Amends order accordingly and releases from block

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