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Storyboard Beschrijving
This is a new situation where the customer bought a phone, brought it back because it stopped working and received great customer service.
Storyboard Tekst
Hi Charlie! How's it going today?
I'm okay. I'm going in the store to see if they can fix my phone.
Hello Sir, and welcome to Crates. My name is Lisa. How may I help you today?
Well, I bought this phone here last week, but not it's not working. I am hoping you all can fix it.
Oh sir, I do apologize for that. I know how a nonworking phone can be a problem.
Can you all repair it here in the store? I really need my phone.
Well, we don't do repairs in this store, but I can definitely help you with getting replacement.
Really? Oh that is just what I needed to hear!
Mr. Green, I just called the manufacturer and they will be shipping you a new phone here tomorrow!
Well, I bought this phone here last week, but not it's not working. I am hoing you all can fix it.
It has been my pleasure to assist you today. Is there anything else I may help you with?
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