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Jabulani, what is wrong my friend?
Eish man, I don't really understand this whole "journey" thing.
Are you talking about the poster about RAM's "journey?"
Yebo!
For me it is talking about how RAM has done great things but there is always room to do better.
What can we possibly become better at? Are we not already the best?
There is always room to improve. We need to treat ever customer as if they are the one and only!
You right, you right! What can we do to make the customers feel that way?
That's a great question! You see, the journey shows the different ways or steps that can be taken to make our customer feel special.
What is going on here?
Have you seen the poster?
Yes, I am so excited about this! It helps me understand where we are heading and that I can play a role in this. I feel part of something great!
There are so many things we can do or that is still missing. Where do we start?
YES! but guys, lets talk about this next week, we need to get back on the road!!
Yeah, you are right. Have a great day!

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