The Queue and Self-Checkout at Korzinka Supermarket

Dia: 1
If the interface were clearer and support more accessible, the experience would be much smoother. Design should help people, not frustrate them.
KORZINKA
A redesigned kiosk with large, simple buttons, helpful visuals, and a staff member ready to assist.
Dia: 2
I ended up spending more time and energy than if I’d just waited in line. That wasn’t a user-friendly experience.
He walks out holding bags and a crumpled receipt, looking back at the kiosk annoyed.
Dia: 3
When I finally got to payment, the machine froze. I have to call for help, but no one is immediately available
ERROR ERROR ERROR ERROR ERROR
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The card is tapped, but the machine freezes; staff member is nearby but busy with someone else.

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