Selling Storyboard

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Selling Storyboard
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Tekst Storyboardowy

  • Hi, Thank you !! I am, I'm looking for a good brand of cat food, I just recently got a cat.
  • Step 1 & 2 - Approach & Determine Customer's Needs
  • Welcome to the Cat's Meow !! I noticed you were looking at the cat food, is there something I can help with?
  • Step 3 - Present Product
  • Alright!!
  • Well, we do have a variety of good brands to choose from!! Like Blue Buffalo Basics, which packs a lot of nutrition for an adult cat and promotes gentle digestion. 
  • It does seem like a lot of cat food to buy at once. . .
  • Step 4 - Overcome Objections
  • That's true, but it's definitely worth it. You won't have to buy it as often and  different cats require different servings.
  • Okay!!
  • Begin a Conversation & Listen to the customer's wants and needs
  • Step 5 - Closing the Sale
  • I can ring you up now, if you'd like!!
  • Yeah, sure!! Thank you.
  • Make suggestions, mention product features/benefits, and educate the customer on said features & benefits.Feature - Nutritious Feature - Gentle DigestionBenefit - Helps the cat thrive
  • Step 6 - Suggestion Sell
  • There's also a buy one, get one 20% off deal on these. Are you interested in that?
  • The customer will have an objection.Listen to the customer’s concerns.Provide the customer with details to address their uncertainties.Assist the customer in choosing the product best for them so they’ll be comfortable with their purchase.
  • Step 7 - Relationship Management
  • Yes please, thank you again!!
  • You could also sign up for free coupons with you email as well as exclusive deals!! Would you like to put in your email?
  • Get the customer’s positive agreement to buy.Be patient - don’t be pushy or annoying.
  • Suggest items or services that will save the customer money or that will enhance their original purchase.
  • Create a way to maintain contact with the customer after the sale, such as surveys, business cards, store cards, etc.
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