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Negotiation: When two parties try to reach an agreement to resolve a problem at hand through conversation
You read ended me you senseless stupid blonde
Sorry dude! I was on the phone with my dad. There doesn't seem to be anyy damage just paint chipped
Hm, I'll just head to the auto shop and if you agree to cover repair costs we can leave it at that
Okay yeah, I'll agree that is fair, I'm sorry about the truck dude
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Mediation: When two parties try to reach an agreement to resolve the problem at hand through a mediator, someone who hears both sides and suggests.
Okay boys, how about we find some common ground and one of you guys pick the wall the other picks the posters and everyone's happy!
I want red walls with my flash posters hung up instead!
I want green walls and I want my batman posters everywhere!
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3. Hey guys let settle down and discuss this
6. Okay, based on what I heard and recent performances compared to other contracts with similar stats, I believe 25 Million a year is fair
1. I WANT 50 MILLY A YEAR
2. HECK NO! 5 Million Dollars a year maximum
5. Yeah that's fair, you decide what we do
4. We need you to arbitrate because this idiot won't give me my money
An ombud starts off as a mediator and becomes arbitration, starting by suggesting ways to resolve the problem at hand and then decides it.