The Queue and Self-Checkout at Korzinka Supermarket
Storyboard Text
- Slide: 1
- If the interface were clearer and support more accessible, the experience would be much smoother. Design should help people, not frustrate them.
- KORZINKA
- A redesigned kiosk with large, simple buttons, helpful visuals, and a staff member ready to assist.
- Slide: 2
- I ended up spending more time and energy than if I’d just waited in line. That wasn’t a user-friendly experience.
- He walks out holding bags and a crumpled receipt, looking back at the kiosk annoyed.
- Slide: 3
- When I finally got to payment, the machine froze. I have to call for help, but no one is immediately available
- ERROR ERROR ERROR ERROR ERROR
- qqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqq
- The card is tapped, but the machine freezes; staff member is nearby but busy with someone else.