Hard vs Soft Negotiation
Storyboard Descriere
If one person uses a hard approach and negotiates with someone using a soft style, the hard approach will almost always wins.
Storyboard Text
- Chris, the employee, takes a soft approach, while Pat, the manager, takes a hard approach.
- I need you to stay late tonight.
- I just got back into town. I'd like to see my family.
- A hard approach will almost always win against a soft negotiation style.
- Okay. Just tonight.
- Don't you care about the company? You're replaceable.
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