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Immunization Opportunity

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Immunization Opportunity

Storyboard Descriere

RiteCare

Storyboard Text

  • Mr. Smith, I checked and noticed that we do not have record of you getting your Prevnar vaccine.
  • I strongly recommend you get it today so you'll be protected.
  • Sure! Thank you!
  • Wonderful! I'll get it ready now while you fill out this form.
  • Use the patient's name to make the conversation more personal.
  • Mr. Smith, I checked and noticed that we do not have record of you getting your Prevnar vaccine.
  • Offer the immunization right now.
  • Great!
  • Oh, I got that at my doctor's office last week.
  • Be positive and let the patient know you'll be right with him.
  • I'll update our records then.
  • Use the patient's name to make the conversation more personal. Exclude closed ended questions.
  • Mr. Smith, I checked and noticed that we do not have record of you getting your Prevnar vaccine.
  • Be positive about the patient getting the immunization- even if it wasn't at Rite Aid.
  • No. I'm not interested.
  • It is important to document the vaccine in the patient's Services Tab so our records are up to date.
  • Well, I heard that ......
  • Use the patient's name to make the conversation more personal. Exclude closed ended questions.
  • Be prepared to answer questions and address patients' concerns.
  • I strongly recommend you receive this vaccine. What are your concerns?
  • It is important to finish the conversation by emphasizing your recommendation. Encourage the patient to stop back when they are ready to protect themselves.
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