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Email History Tool - 2
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Storyboard Text
Itinerary ID: 123XX45 Name: Kathleen Kelly Non-refundable Booking
Is our website incorrect? or the customer is making a false claim? I don't have a clue.
Expedia.com
???
Give us some time and we will get back to you.
???
???
Expedia.com
This is increasingly becoming frustrating.
OK
3. Let's build it.
Expedia.com
1. We can build a tool to give you a timeline view of the email sent to customer.
2. AWESOME!!!
Expedia Office
This tool will provide: * A timeline view of all the email sent. * Content of the email.
Customer Journey Tool
Now I can resolve customer's queries.
Customer Journey Tool
Expedia.com
Thank you for the quick turn around.
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