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Описание Раскадровки
Here at Burbank Advanced Imaging, we seek to provide fast and qualitative care for our patients who visit us. We want to ensure that patients are greeted accordingly, and have a pleasant experience as they walk in and out of our clinic.
Текст Раскадровки
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- Hello, how may I help you today?
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- Hi, I have an appointment at 11 today, to get an x-ray of my wrist
- No problem, let me get you checked in please take a seat while I call your name in five minutes. Is there anything else you need help with sir?
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- No, thank you so much.
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- NARRATOR: Here at Burbank Advanced Imaging, we seek to provide fast and qualitative care for our patients who visit us. We want to ensure that patients are greeted accordingly, and have a pleasant experience as they walk in and out of our clinic.
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- What's taking so long?
- Over the shoulder shot of PATIENT 1 walking into the clinic. Narrator voice over explains to always greet with a smile
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- I do apologize for the inconvenience , I will ask my supervisor if we can see you as soon as possible
- As the patient describes the front desk employee about his or her reason for being there, it is important to maintain positive energy.
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- A customer is angry at the current wait time he is facing, is there any way we can see him sooner?
- Over the shoulder shot of patient 1 speaking with employee 1.
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- Thank you so much!
- Over the shoulder shot of Employee 1
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- MS of PATIENT 2 getting impatient with the waiting time. Narrator voice over explains how to deal with an inpatient customer.
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- Hello, this is Burbank Advanced Imaging, This is Susan how may I help you?
- Over the shoulder shot of employee 1
- Over the shoulder shot of Patient 2
- Ms of Employee 1 talking to the MANAGER about the angry customer
- Yes, but first make sure that the patient before him has not yet arrived. If yes then he will have to wait.
- Employee 1 telling Patient 2 about his wait time
- Ok sir, I have spoken with my manager and if the patient before you does arrive for his or her appointment, we will be glad to see you.
- Patient 3 calling to make an appointment as he presses 1, it will transfer him to a front desk employee
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- WS of Employee 1 answering the line
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- Hello yes, I would like to schedule an appointment to get my ankle x-rayed.
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- Ok, does Wednesday of December 19 at 10:00am sound okay to you?
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- Yes that is perfect! Thank you much have a good day!
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- Perfect! Thank you for choosing Burbank Advanced Imaging! See you soon, have a wonderful day!
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- BURBANK ADVANCED IMAGING PORTAL Search_______
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- BURBANK ADVANCED IMAGING PORTAL Files > X-rays Billing Insurance Appointments
- WS of Patient 3
- 17 (cont'd)
- BURBANK ADVANCED IMAGING PORTAL Files > X-rays Billing Insurance Appointments > Check in for December 15 at 11:00 am
- WS of Employee 1 confirming his appointment
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- WS of Patient 3 accepting the appointment date
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- WS of Employee 1 showing that they care about the patients day
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- POV of clinic portal on how to retrieve a patients information
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- POV of how to check a patient in
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- POV of employee 1 gaining access to the appointment made
- POV of employee 1 responding to emails
- to: example@gmail.com Subject: Burbank Advanced Imaging Body : Send
- PAN out to end
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