User Journey

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Šmykľavka: 1
Sometimes I felt lonely at my own home.
How about you adopt a pet for a companionship?
That's a good idea, thanks!
Rose feels lonely at home and wants companionship. She learns about pet adoption from a friend.
Šmykľavka: 2
Aww, what a cute kitty
She becomes interested in adopting a pet after seeing pet-related content on social media.
Šmykľavka: 3
Let me open Google and Social Media to find a suitable pet for me
She searches online and on social media for a suitable pet adoption option.
Šmykľavka: 4
But I dont feel safe adopting a pet form Instagram or any other social media platform.
Rose searches Instagram for information about available pets. But She becomes concerned about scammers and pet adoption accounts.
Šmykľavka: 5
Let me look at some websites on Google instead..
She searches Google for a reliable pet adoption application.
Šmykľavka: 6
Oh nice, there's one!
Google directs her to the app through the App Store or Google Play Store.
Šmykľavka: 7
I think i will adopt a pet from this app since it doesn't look like a fraud.
She feels safer while browsing the pet adoption app instead of relying on Instagram.
Šmykľavka: 8
I will install the app in the App Store
Rose decides to use the app and installs it on her phone. She opens the app after successfully installing it.
Šmykľavka: 9
I've done registering and logged in into my account
She register an account using her personal information. She then logs into her newly created account.
Šmykľavka: 10
This kitty is so adorable let me check if its information accurate or not.
She selects the pet she is most interested in from the available listings. She checks whether the information about the pet is accurate or not.
Šmykľavka: 11
Let me also check for its avaibility, vaccination and so on before adopt this cat.
She checks the availibility, vaccination, allergies, diseases, disabilities and physical conditions of the pet.
Šmykľavka: 12
I'm satisfied with everything. Now for the last step is to fill in the adoption form.
After being satisfied with everything, She proceeds with the adoption process. She completes the adoption form with her personal details and selects a nearby pet adoption centre.
Šmykľavka: 13
The whole adoption process has completed and oh i got an email notification pop-up!
The adoption is succesfully completed thus she receive a confirmation email and notification.
Šmykľavka: 14
Rose collects her adopted pet from the selected adoption centre.
Šmykľavka: 15
She receives an honour badge and a recognition photo for adopting a pet.
Šmykľavka: 16
Thank you so much for making the whole adoption process easier
no problem
She thanked the person in charge for the whole pet adoption process.
Šmykľavka: 17
And I find it is much easier to use your app rather than trying to search it somewhere else
I'm so glad to hear that
She finds the app more convenient than searching for pets elsewhere.
Šmykľavka: 18
Plus, the app gives me the correct update about the the latest information of the pet such as the availibility, pictures and videos for its visual verification purposes.
That's actually one of our main goals
She receives updated information about available pets including photos and videos for its visual verification purposes.