Questions About Remote Learning?
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Selling Defined:Responding to Customers needs and wants through, planned, personalized communication in order to influence purchase decisions and ensure satisfaction.
Approach The Customer
Hello! My name is Anthony. Welcome to out lot, how may I assist you today?
Hmm. Preferably red, no accidents on the Carfax. Also blind-spot awareness.
Hi, I'm looking for a vehicle to transport me to and from work.
I would be happy to assist you with that! What features are you most interested in?
Present The Product
I have just the right thing! Red, only 10,000 miles and features blind-spot awareness.
Hmm. I'm interested, but it looks a little old. I don't want to pay for too may services.
There's no need to worry about that! It is a certified pre owned, It's up to date in its maintenance requirements.
Is that so? Awesome , now I am even more interested!
Close The Sale
Happy to hear that! I can have a member of our sales team get you through the sales process as soon as possible,.
No problem! And were you by chance interested in adding an extended warranty in case you have any troubles with the vehicle?
That sounds like a good idea. I'll definitely keep it in mind. Thanks!
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