Questions About Remote Learning?

ANPOCS Story Board
Updated: 11/13/2020
ANPOCS Story Board
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  • Selling Defined:Responding to Customers needs and wants through, planned, personalized communication in order to influence purchase decisions and ensure satisfaction.
  • Approach The Customer
  • Hello! My name is Anthony. Welcome to out lot, how may I assist you today?
  • Determine Needs
  • Hmm. Preferably red, no accidents on the Carfax. Also blind-spot awareness.
  • Hi, I'm looking for a vehicle to transport me to and from work.
  • I would be happy to assist you with that! What features are you most interested in?
  • Present The Product
  • I have just the right thing! Red, only 10,000 miles and features blind-spot awareness.
  • Hmm. I'm interested, but it looks a little old. I don't want to pay for too may services.
  • Overcome Objections
  • There's no need to worry about that! It is a certified pre owned, It's up to date in its maintenance requirements.
  • Is that so? Awesome , now I am even more interested!
  • Close The Sale
  • Happy to hear that! I can have a member of our sales team get you through the sales process as soon as possible,.
  • Thank you.
  • Suggestion Selling
  • No problem! And were you by chance interested in adding an extended warranty in case you have any troubles with the vehicle?
  • That sounds like a good idea. I'll definitely keep it in mind. Thanks!
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