Emily Miller's Scenario
Storyboard Text
- Hello and welcome to Sweet Treats Pastry Shop! How can I help you today?
- Approaching the Customer
- I am looking for a pastry that is sweet and affordable.
- Okay! Here are some of our sweets. What flavors do you enjoy most? And what are your favorite types of desserts?
- Determining Needs
- I love chocolate! I also love cookies and cupcakes.
- That is too expensive.
- Alright! We have chocolate cupcakes for $5 each.
- Presenting the Products &Overcoming Objections
- Although they are a bit expensive, they are very tasty and are one of our customer fan-favorites!
- However, we also have chocolate chip cookies for $1 each, and mini chocolate cupcakes for $0.50 each.
- I would like two of the chocolate chip cookies and one mini chocolate cupcake please.
- Closing the Sale
- Yes ma'am! I will bring that right out for you.
- So, which pastries do you prefer?
- Sure! Thank you.
- Emily Miller
- Since you bought three items, I can make a large chocolate cupcake 50% off. Would you like that along with your order?
- Suggestion Selling
- They are great! Thank you, I will be sure to come back soon!
- Hi miss! How do you like your desserts?
- Relationship Marketing
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