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Wendy is online shopping for her Christmas decorations. She finds the perfect Christmas lights and purchases them online for $40
Wendy's lights arrive and she opens them to find faulty lights that do not work and that look nothing like the picture
Because Wendy is covered by the Consumer Guarantees act she is able to return her lights and get a refund for them.
Steven wants buy a mirror, he finds the one he wants and the shopkeeper goes to the back of the store and gets him a packaged one.
Steven took his mirror home and opened it to find it was very cracked.
Because Steven is covered by the Consumer Guarantees Act he is able to return his mirror and get a replacement.
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